Indicrest Help Center

We accept eligible returns within 30 days of delivery, provided the product is unused, unopened, and in original packaging with all components included.

For complete details, please review our Return Policy.

For hygiene and safety reasons, opened or used personal care items, customized products, final-sale items, and gift cards are generally not eligible unless defective.

To initiate a return, email support@indicrest.co.uk with your order number and reason for return.

Return approval is subject to eligibility verification.

Direct exchanges are currently not available. You may return the original item for a refund and place a new order for the desired product.

Return shipping responsibility depends on the reason for return:

• If the item is defective, damaged, or incorrect, we bear the cost of the return.
• If returning for personal preference, return shipping costs may be deducted from your refund.

Yes, partial returns are allowed if individual items meet return eligibility conditions.

Returns are typically processed within 2 business days once the returned item passes our quality check.

Please contact us within 30 days of delivery with supporting photos. After verification, we will arrange a replacement or refund immediately.

Refunds are credited back to the original payment method used during checkout within 5-7 business days.

If you refuse delivery, the order will be returned to us. Refund eligibility may exclude shipping costs and customs duties where applicable.