Payment Related FAQs

Payments – Frequently Asked Questions

What payment methods are accepted?

All payments are processed in secure, encrypted environments via PCI-compliant payment gateways.

Is Cash on Delivery (COD) available?

No. Cash on Delivery is not available for international shipments.

Is it safe to use my card on Indicrest.co.uk?

Yes. We use SSL encryption and secure payment processors. Indicrest does not store full card details on its servers.

What if my payment fails or is deducted twice?

If your payment fails but the amount is debited, it is automatically reversed by your bank within 7 business days.

If you do not see the refund after this period, please contact us with your transaction ID.

Can I use multiple payment methods?

No. Only one payment method per order is supported at this time.

How do I apply a coupon code?

Enter your promotional code during checkout in the “Apply Coupon” or "Discount Code" field before completing payment.

Only one coupon code can be applied per order.

Do you offer EMI or Buy Now Pay Later (BNPL)?

EMI and BNPL options are currently not available for international orders.

What if I do not receive an order confirmation?

Please check your spam/junk folder. If no confirmation email is received within 30 minutes, contact support with your transaction reference number.

How are refunds processed?

Refunds are issued to the original payment method used during checkout. Processing takes roughly 7 business days after approval.

Please note: Currency conversion charges or bank fees (if any) are non-refundable.